We ship orders Monday to Friday & same day shipping is available for all orders placed BEFORE midday 12pm (AEST) Mon-Fri.
Baby Carriers Australia is dedicated to protecting your item and sending your purchase quickly and with care.
We offer FREE Standard shipping for all orders over $79 within Australia.
A $4.50 flat rate shipping charge applies to all orders below $79.
Orders are sent via Australia Post or Direct Freight Express depending on the size of your order and your delivery address.
All orders are given Authority to Leave so please leave a comment in the comments box if you DO NOT wish for your parcel to be left at a safe place at your address if you are not home at the time of the delivery.
Tracking updates will be available once your item has been scanned in by the depot (Australia Post or Direct Freight Express).
Australia Post and Direct Freight Express will take between 1 – 11 working days to deliver your order depending on your delivery address.
If you wish to track your parcel your can do so via the Australia Post and Direct Freight Express websites:
Unfortunately, we currently DO NOT offer Express Post shipping.
Baby Carriers Australia only sells and ships within Australia.
Please check that all information is correct when placing your order. Ensure that your email address and your mobile phone number is correct in order to receive shipping updates. A mobile phone number must be provided. Please check your spam folder in case you have not received your order confirmation within 10 hours.
We accept payments via Paypal and credit card.
Please note that we currently DO NOT offer Afterpay.
Have you received a faulty OR an incorrect item ?
In the unlikely event that you find your item faulty or incorrect, please contact us immediately or latest within 7 days after receiving your parcel to arrange a replacement or a refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
Please email our team if your item is faulty or incorrect: [email protected] or if you have any questions.
We are happy to help 😉
You should expect to receive your refund within 3-5 business day. Refunds are processed via Paypal or credit card.
If you need to return an item, simply send us an email at [email protected] please have your order number, date of purchase and full name available.
Change of mind:
We can’t accept change of mind returns where the item has been used or washed.
Exchanged change of mind orders will have a shipping cost of $4.50 applied.
Returned items must be unwashed, unused and unworn – in perfect condition including the packaging. Please ensure you carefully package items so they are received back in perfect, saleable condition within 7 days of receiving the item. We cannot accept returns after 7 days.
IMPORTANT: Please email us [email protected] BEFORE you return an item.
Baby Carriers Australia reserves the right to refuse a return, a refund or an exchange of an item depending on the condition of the item.
Shipping is not refundable on change of mind returns.